Our promise to you
We’re committed to doing the right thing for your money by keeping it secure and delivering services that are in the best interest of you and your wealth.
We are SFC-licensed
We're licensed (CE No. BQE542) under the Securities and Futures Ordinance in respect of Type 1 (Dealing in Securities), Type 4 (Advising on Securities) and Type 9 (Asset Management) regulated activities.
We comply with the strictest international capital, compliance, auditing, and reporting requirements and follow the SFC guidelines.
As of April 2021, we've raised $61.4 million USD to fund our operations. This money pays our salaries, rent, and bills.
The funds we use for our operations are in a completely separate bank account from your money.
Your money belongs to you, not us. In an unlikely bankruptcy event, any money held in a trust or custodian account can’t be touched.
Your deposits first go to a Citibank trust account.
Then, your purchased securities go to a custodian account through Saxo Capital Markets.
You and your money are in safe hands
We’ll always send you email notifications every time you make a transfer or withdrawal.
For your security, any suspicious transfers will be automatically flagged for investigation.
To keep your account secure, we require you to set up two-factor authentication (2-FA) when you sign up.
You’ll also need to enter a One-Time Password (OTP) whenever you log in from a new device or update your account.
Secure server infrastructure
Your data is protected by a secure server infrastructure that we built and actively manage.
- Regular whitebox and blackbox testing ensure that cyber attacks wouldn’t compromise our multi-layered defense mechanism
- Hosted on Amazon Web Services and monitored 24/7
- Intrusion detection systems and security measures to safeguard your data
Frequently Asked Questions
Who has access to my information?
We do not outsource customer service to third party providers. All our staff are trained in-house so that we have tighter controls over the onboarding process, and our Client Experience team does not forward customer documents to any other department in the company.
Access to our corporate network is only for authorized personnel and specific devices. We practice the Principle of Least Privilege, where we only assign just enough access for a staff to perform his or her job. Hence, only very limited staff has access to customer information.
We are fully compliant with the Personal Data (Privacy) Ordinance in Hong Kong and Securities and Futures Commissions (SFC) Guidelines.
Where is my personal information stored?
Your personal information is securely stored in our databases, in accordance with Hong Kong’s regulations and other applicable data protection and privacy laws. Where the business is required to share such information in the process of providing our services to you, care is given to ensure that the same duty of confidence and security is applied.
What happens to my money if StashAway winds down? Where is the asset kept?
Your funds are completely separate from StashAway's finances.
Your money will always be segregated from StashAway's finances, and your assets will always be held in large institutions. Your cash deposits are temporarily held in a Trust Account at Citibank, N.A. Hong Kong Branch, where your money will be converted from HKD into USD (if you deposit in HKD), and transfers it to our broker (Saxo Capital Markets Pte Ltd) in Singapore to purchase the ETFs on your behalf.
Saxo keeps your portfolio at a segregated Trust Account at Citibank N.A. Singapore branch. Your funds are unmingled with the company.
In the unlikely event that StashAway, or any of its subsidiaries, winds down,the Trust Accounts at Citibank (Hong Kong) and Citibank (Singapore) ensure that customer assets are intact and segregated, and can be safely retrieved.