Our promise to you

We do not outsource customer service to third party providers. All our staff are trained in-house so that we have tighter controls over the onboarding process, and our Client Experience team does not forward customer documents to any other department in the company.

Access to our corporate network is only for authorized personnel and specific devices.  We practice the Principle of Least Privilege, where we only assign just enough access for a staff to perform his or her job. Hence, only very limited staff has access to customer information.

We are fully compliant with the Personal Data (Privacy) Ordinance in Hong Kong and Securities and Futures Commissions (SFC) Guidelines.

Your personal information is securely stored in our databases, in accordance with Hong Kong’s regulations and other applicable data protection and privacy laws. Where the business is required to share such information in the process of providing our services to you, care is given to ensure that the same duty of confidence and security is applied.

Your funds are completely separate from StashAway's finances. 

Your money will always be segregated from StashAway's finances, and your assets will always be held in large institutions. Your cash deposits are temporarily held in a Trust Account at Citibank, N.A. Hong Kong Branch, where your money will be  converted from HKD into USD (if you deposit in HKD), and transfers it to our broker (Saxo Capital Markets Pte Ltd) in Singapore to purchase the ETFs on your behalf.

Saxo keeps your portfolio at a segregated Trust Account at Citibank N.A. Singapore branch. Your funds are unmingled with the company. 

In the unlikely event that StashAway, or any of its subsidiaries, winds down,the Trust Accounts at Citibank (Hong Kong) and Citibank (Singapore)  ensure that customer assets are intact and segregated, and can be safely retrieved.