How do I make changes to my one-time and monthly deposits?
To update the instructions for a One-time or Monthly Deposit, kindly refer to the following:
Step 1: Go to “Manage Deposits” (on the web app) or “Transfer” (on the Mobile app)
Step 2: Select “Put Money in”
Step 3: Select either “One-time” or “Monthly” Deposit plan
Step 4: “Modify” the amount accordingly and Click “Done”
If you wish to change your deposit currency:
Step 1: Click “Your Name” (on the web app) or “More” (on the Mobile app)
Step 2: Select “Settings”
Step 3: Select “Investment Preference” and choose the desired currency under “Deposit currencies”
Kindly note that making an amendment to a one-time or monthly deposit plan before we receive your funds will replace any previous one-time or monthly deposit plan. Hence, our system will allocate the funds based on the latest one-time or monthly deposit plan when our bank receives the funds.
If the recurring payment is being made via standing instruction from your bank platform, kindly verify this on your banking platform as well to ensure that the scheduled deposit has been amended or cancelled accordingly.