Digital certificates provide security to websites by encrypting sensitive data and verifying the identity of the websites that are secured.
SSL problem messages and warnings are often displayed in an attempt to protect website users from potentially compromising situations.
If you ever encounter an SSL-related warning (such as a security certificate mismatch, certificate not trusted, or secure and non-secure items) while visiting StashAway’s site, you may want to hold off on entering your login details until you can make sure you are not in a compromising online situation.
To resolve a problem that you may be having, the first thing that you may want to check is that your computer's time and date are accurate. Because expired or not-yet-valid security certificates throw up warnings, having the date on your machine wrong could potentially cause security errors on many secure sites that you access.
Additionally, if you have recently enabled new secure settings in a website, try disabling those settings and see if the warning messages go away. While this is not a fix, it can give you a point to work from when communicating with our Client Engagement Team and help them to provide more details for our team of experts to fix the issue faster.
If the problem persists, contact us via email at firstname.lastname@example.org and our team of experts are available to help resolve the issue.
StashAway Hong Kong Ltd. is a licensed corporation (CE No. BQE542) under the Securities and Futures Ordinance in respect of Type 1 (Dealing in Securities), Type 4 (Advising on Securities) and Type 9 (Asset Management) regulated activities.